Security Policy

Published: September 27, 2024

Effective: October 01, 2024

 

At Systems X, we prioritize the security and protection of our customers’ data, particularly during payment transactions and service interactions. Our security practices are designed to safeguard sensitive information, maintain compliance with industry standards, and ensure a safe experience for all users. Below are the key components of our security policy.

1. Payment Security

We use Stripe as our payment processor, which ensures that all transactions are handled with the highest level of security. Stripe complies with the Payment Card Industry Data Security Standards (PCI DSS), which governs how payment data is transmitted, stored, and processed.
  • PCI Compliance: Stripe is certified as a PCI DSS Level 1 provider, the most stringent level of certification available in the payments industry.

  • Data Encryption: All payment data transmitted during a transaction is encrypted using Transport Layer Security (TLS) with strong encryption algorithms to protect your information.

  • HTTPS: Our entire website, including the payment forms, is secured via HTTPS, ensuring that all data sent between your browser and our website is encrypted and protected from eavesdropping.

  • Tokenization: Stripe uses tokenization technology to replace sensitive card data with a secure token, which is stored and used for future transactions without revealing your actual card details.
 

2. Customer Data Security

We take customer data protection seriously and follow best practices in storing and processing personal information.
  • Data Encryption: Any personally identifiable information (PII) you provide to us, such as contact details and payment information, is stored in an encrypted format.

  • Access Control: Access to sensitive customer information is restricted to authorized personnel only, ensuring that your data is handled securely and confidentially.
  • Regular Security Audits: We conduct regular internal security audits to ensure that our systems meet the latest industry standards and that vulnerabilities are promptly addressed.

  • Two-Factor Authentication (2FA): We enforce two-factor authentication for administrative access to our systems to add an additional layer of security against unauthorized access.
 

3. Fraud Prevention

We actively monitor for signs of fraud and unauthorized activity across our systems. This includes:
  • Transaction Monitoring: All transactions processed through Stripe are monitored for suspicious activity, ensuring that fraudulent transactions are flagged and investigated promptly.

  • Customer Verification: We may request additional identity verification from customers to prevent unauthorized transactions and protect your account.
 

4. Data Retention and Privacy

We only retain personal data as long as necessary to fulfill the purposes for which it was collected or as required by law. For more detailed information on how we collect, use, and store your personal data, please refer to our Privacy Policy.

 

5. Breach Response

In the unlikely event of a data breach or security incident, we have a well-defined breach response plan in place:
  • Incident Response: We will act swiftly to mitigate the breach and secure affected systems.

  • Notification: We will notify affected customers in a timely manner and provide guidance on the steps they should take to protect themselves.
 

6. Your Responsability

While we take every precaution to secure your data, you also play an essential role in safeguarding your information. We recommend the following:
  • Keep your account credentials private and do not share them with anyone.

  • Use strong, unique passwords for your accounts.

  • Notify us immediately if you notice any suspicious activity on your account.
 

7. Contact Information

If you have any concerns about the security of your data or questions about our security practices, please get in touch with us at:

Email: customercare@systems-x.com
Phone: 844.448-1081

 
We are committed to providing a secure environment for all transactions and interactions on our platform. By choosing Systems X, you can trust that your data is in safe hands.